Books Customer Care Customer Service Training Loyalty 
ShepHyken
NOVEMBER 21, 2018
Customer loyalty… This is what companies strive for, to create loyal customers. Some companies have earned a reputation that keeps bringing their customers back, again and again. It isn’t a coincidence that the best places to work are also recognized as the organizations that deliver the best customer service.
ShepHyken
DECEMBER 5, 2022
Each week, I read many customer service and customer experience articles from various resources. The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. So, our first article comes from the hospitality industry with five “guest loyalty” trends that should be considered by every business.
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ShepHyken
DECEMBER 6, 2021
3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care? My Comment: I’ve been preaching for years (since my first book over 30 years ago) that customer service is not a department.
ShepHyken
OCTOBER 17, 2018
Many books have been written about companies like Disney, Nordstrom, Ritz-Carlton and Apple. You can’t answer with “Because we have great customer service.” Find out what makes you truly different, something that your customer cares about, and exploit it. It’s simple: Customers love to know what to expect.
ShepHyken
DECEMBER 20, 2018
In other words, what’s happening on the inside of the company is going to felt on the outside of the company by the customer. Three C’s of Customer Service Success. Share These 3 Videos at Your Next Meetings: Top 10 Phrases to Avoid in Customer Service. Give A Valuable Gift: The Top 10 Business Books For 2018.
ShepHyken
JUNE 6, 2018
Someone recently referenced the book and this famous line, and it made me think about how customers are treated. Are all customers equal? Loyalty programs promote perks, rewards, elite status and more, which might suggest that not all customers are equal. But, what about when it comes to customer service?
ShepHyken
DECEMBER 19, 2018
I get new magic books and props in here every week. It doesn’t matter what type of business you are in, trust creates loyalty. Earning your customers’ trust typically takes time. Your customers know what to expect, and you deliver every time. The post Do Your Customers Trust You This Much?
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