Books Customer Focused Customer Satisfaction Exceptional Customer Service 
ShepHyken
NOVEMBER 30, 2016
Jim Collins, author of the bestselling business book, Good to Great said, “Good is the enemy of great.”. A twist on this excellent concept is that, “Good is the foundation of exceptional.”. A good customer service experience is doing what you are supposed to do. That’s expected. It’s satisfactory. It’s just good.
SurveySensum
NOVEMBER 3, 2023
64% of business leaders say that customer service has a positive impact on their company’s growth, and 60% say it improves customer retention. – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more.
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Smith+co CX
JUNE 20, 2022
It’s an approach we’ve kept an eye on for over twenty years, since first featuring the brand in our book Uncommon Practice. In his Sunday Times column, Julian spoke about the clear link between satisfied employees and satisfied customers. Unfortunately, for many brands only the latter gets much executive attention. Uncommon Practice.
Customer Enthusiast
JUNE 1, 2015
While technology has enabled many more self-service options in 2015 than existed 28 years ago, customer interactions with employees persist and continue to have a disproportionate impact on overall customer satisfaction. Watch the 90-second book trailer. Illustration by Aaron McKissen.
Customer Enthusiast
JUNE 1, 2015
While technology has enabled many more self-service options in 2015 than existed 28 years ago, customer interactions with employees persist and continue to have a disproportionate impact on overall customer satisfaction. Watch the 90-second book trailer. Illustration by Aaron McKissen.
Customer Enthusiast
SEPTEMBER 28, 2016
The issue that I have with Customer Service Week is that, to me, it places a superficial focus on customers for one week in October that quickly returns to business as usual the following week as the balloons droop, the banners sag, and the promotional swag is relegated to desk drawers. Watch the 90-second book trailer.
Service Untitled
APRIL 5, 2010
Service Untitled The blog about customer service and the customer service experience. And so the rewards of exceptional customer service continues to push another business to the top. Should the campaign prove successful, Diapers.com plans to send the commercials national.
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