NetBase

JULY 22, 2020

Many brands are still adjusting alongside the coronavirus, yet the social concerns of customers continue to evolve as well. Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. and European luxury markets.

Consumers 59

Consumers Brands Fashion Social Media 59

BirdEye

DECEMBER 5, 2023

Business reputation management is the process of shaping and influencing the way the public sees your business. Unlike brand reputation, which focuses on a single brand, business reputation management includes everything from the quality of your services to how you treat your customers and even the values your company stands for.

Brands 109

Brands Management Social Media Feedback 109

Wootric

SEPTEMBER 17, 2020

In the modern consumer-led environment, the customer experience is of paramount importance. Whether you’re offering omnichannel contact center solutions like we do at RingCentral or work in online retail, you must go the extra mile to ensure that customers enjoy the best possible experience. Strong brand values.

Customer Experience 71

Customer Experience Leadership Consumers Customers 71

BirdEye

SEPTEMBER 6, 2023

And that information comes from various sources, especially market research surveys, marketing surveys, and other customer surveys. When businesses take customer feedback and overall brand perception seriously, they significantly improve their conversion rates, brand value, and revenue.

Marketing 58

Marketing NPS Advertising Brands 58

delighted

OCTOBER 29, 2019

Delighted Kiosk, our newest survey experience, collects point-of-service customer feedback at physical retail locations in real-time. A complete survey experience, Delighted Kiosk joins our portfolio of survey methods (web, SMS text, email, link) as a purpose-built iOS app for iPad. A customizable Thank You page.

Feedback 40

Feedback Retail Download NPS 40

BirdEye

DECEMBER 5, 2023

Business reputation management is the process of shaping and influencing the way the public sees your business. Unlike brand reputation, which focuses on a single brand, business reputation management includes everything from the quality of your services to how you treat your customers and even the values your company stands for.

Brands 63

Brands Management Social Media Feedback 63

BirdEye

OCTOBER 5, 2023

What’s the first thing that comes to mind when someone mentions your brand name? Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. The stakes are high, with 91% of customers admitting they'd switch to a competitor following a poor customer experience.

Measurement 63

Measurement Brands Social Media Net Promoter Score 63