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Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. 10 Ways to Nurture Customer Confidence by Katie Navarra (The Ascent) Customer confidence drives sales and supports long-lasting loyalty among customers.

2024 71
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The Experience Leaders making a difference during COVID-19

Qualtrics

How you live up to your brand values right now, both internally and externally, will have a lasting impact on your company. Which is why we have created the Customer Confidence Pulse - a free tool, available to all, that will help you to understand and meet your customer needs at this time. We feel very proud.

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Five Guiding Principals for Service Transformation Within Product focused Businesses

Middlesex Consulting

Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception.

Culture 60