Lumoa

MARCH 8, 2023

To stand out and be different, telcos must think outside the box and emphasize their brand value in day-to-day operations and CX. This can be achieved by living up to customer promises and delivering a unique brand experience. For instance, telcos can send out wishes to customers on birthdays and special occasions.

Customer Centricity 83

Customer Centricity Telecommunications Webinar Feedback 83

Beyond Philosophy

SEPTEMBER 16, 2021

Welcome to my second article in a series about assessing customer centricity in our global Customer Experience consultancy. All organizations are somewhere on a spectrum from Naïve to Natural, with Naïve being the least customer-centric and Natural being the most. Customer Strategy.

Customer Focused 88

Customer Focused Marketing Customer Centricity Government 88

Russel Lolacher

JUNE 15, 2021

What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. The customer calls it “shopping elsewhere.”. The customer sees it as wait time. Try it and see. #cx

Employee Experience 128

Employee Experience Customer Service Net Promoter Score 2021 128

SurveySensum

FEBRUARY 20, 2024

Transparency in admitting faults and taking corrective actions shows customers that the brand values their trust and is committed to delivering a positive experience. Privacy protection : Safeguard customer data and respect their privacy preferences. Share success stories internally to inspire and motivate employees.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Transparency in admitting faults and taking corrective actions shows customers that the brand values their trust and is committed to delivering a positive experience. Privacy protection : Safeguard customer data and respect their privacy preferences. Share success stories internally to inspire and motivate employees.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

Stella Connect

JANUARY 30, 2017

As Dave offered his tips for holiday success, he stressed the importance of hiring not only the right number of seasonal associates, but also the right kind of associate—someone who will resonate with the brand’s customer base and best represent the brand’s positioning and core values. It Lowers Churn.

Retail 40

Retail Culture 2016 2017 40

ProProfs Chat

NOVEMBER 9, 2021

Satisfied customers will return to your business more often in the future and are less likely to get defected to your competitors. Your ongoing efforts to keep them satisfied will reinforce their commitments towards your brand values throughout their customer lifecycle. Who doesn’t want a loyal customer base?

Customer Satisfaction 97

Customer Satisfaction Measurement Net Promoter Score Social Media 97