Natalie Petouhof

JULY 18, 2015

Option 1: Choose Your Brand and It’s Values: If Reddit wants to be the “anything goes brand” then they mostly likely will have to change their business model (i.e., However, Reddit is not the only brand that is facing this challenge. Many brand face this issue. You have two choices.

Fashion 61

Fashion Brands Books Customer Experience Professionals 61

Help Scout

MAY 21, 2019

Value propositions are used by every part of your business to help you communicate the value of your product, service, or overall business to your customers effectively. There are several key dimensions to include a value proposition, including: Relevancy — why should your customers care?

Hotels 40

Hotels Hospitality Travel Touchpoint 40

Comm100

AUGUST 23, 2018

While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. But this, according to Murph Krajewski, VP of Marketing at Sharpen, is missing the point. Delivery in Hours – Tailored to Fit Customer Needs.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

BirdEye

OCTOBER 5, 2023

Brand perception is customers’ cumulative impression of your company based on every interaction and experience they’ve had. Brand perception refers to how consumers view, think, and feel about a company and its offerings. Regularly measure and analyze these metrics to gauge brand perception.

Measurement 63

Measurement Brands Social Media Net Promoter Score 63

NetBase

NOVEMBER 21, 2019

There’s a misperception that social analytics insight is only relevant to and used by the marketing team in an organization. In some companies this is the case, but leading brands have adopted social listening to support a variety of functions. Also – customer care that doesn’t incorporate social listening is far from attentive.

Insights 40

Insights Social Media Consumers Brands 40

NetBase

NOVEMBER 21, 2019

There’s a misperception that social analytics insight is only relevant to and used by the marketing team in an organization. In some companies this is the case, but leading brands have adopted social listening to support a variety of functions. Also – customer care that doesn’t incorporate social listening is far from attentive.

Insights 40

Insights Social Media Consumers Brands 40