ClearAction

FEBRUARY 7, 2016

Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition.(1). Customer Experience Strategy : Exploring Success Factors.

Article 48

Article Customer Experience 2009 White Paper 48

ProProfs Chat

JANUARY 30, 2020

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

Natalie Petouhof

JULY 18, 2015

Option 1: Choose Your Brand and It’s Values: If Reddit wants to be the “anything goes brand” then they mostly likely will have to change their business model (i.e., That is up to each and every individual and each and every brand. Just looking at what is happening and reporting what I see.

Fashion 61

Fashion Brands Books Customer Experience Professionals 61

Comm100

AUGUST 23, 2018

In a way, each whipped the customer service industry into a frenzy when they came about, prompting the sale of products that would help companies remain relevant by establishing more and more ways of communicating with customers. But this, according to Murph Krajewski, VP of Marketing at Sharpen, is missing the point.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

Help Scout

MAY 21, 2019

Value propositions are used by every part of your business to help you communicate the value of your product, service, or overall business to your customers effectively. There are several key dimensions to include a value proposition, including: Relevancy — why should your customers care?

Hotels 40

Hotels Hospitality Travel Touchpoint 40

BirdEye

OCTOBER 5, 2023

Brand perception is customers’ cumulative impression of your company based on every interaction and experience they’ve had. Brand perception refers to how consumers view, think, and feel about a company and its offerings. Regularly measure and analyze these metrics to gauge brand perception.

Measurement 62

Measurement Brands Social Media Net Promoter Score 62

Comm100

SEPTEMBER 5, 2014

The downfall of many businesses on social media is that no one knows who’s in charge of answering customer queries. Is it the marketing department or the call center’s responsibility? By creating a social profile customers assume they can use that outlet to receive support for any problems or opinions they want to voice.

Social Media 45

Social Media Customer Service Webinar Customer Service Representative 45

NetBase

NOVEMBER 21, 2019

There’s a misperception that social analytics insight is only relevant to and used by the marketing team in an organization. In some companies this is the case, but leading brands have adopted social listening to support a variety of functions. Also – customer care that doesn’t incorporate social listening is far from attentive.

Insights 40

Insights Social Media Consumers Brands 40

NetBase

NOVEMBER 21, 2019

There’s a misperception that social analytics insight is only relevant to and used by the marketing team in an organization. In some companies this is the case, but leading brands have adopted social listening to support a variety of functions. Also – customer care that doesn’t incorporate social listening is far from attentive.

Insights 40

Insights Social Media Consumers Brands 40

SurveySparrow

MARCH 12, 2019

Getting feedback from customers is usually about collecting a bunch of data, usually just for market research and not always do you find companies making changes based on the feedback that is received, which makes it an open loop system. Here is how closing the feedback loop increases your brand value: 1.

Feedback 75

Feedback Touchpoint Brands Customer Service Representative 75