NICE inContact

SEPTEMBER 27, 2019

It was a no-brainer,” said Philip Bennett, Empire Customer Service Operations Manager. Happily, Philip and Empire Today got their wish list—and more—including some welcome new functionality. Philip says that in all these ways, CXone has taken Empire Today to the next level. “I More employee engagement, Check, check.

Contact Center 54

Contact Center Call Center Definition Customer Satisfaction 54

Circular Edge

MAY 26, 2023

I joined CE’s Jonathan Cobb, Arun Chhatpar, and Nitin Lakhpat to explore Supply Chain Automation & Mobility in JDE using AtomIQ , which featured a customer case study from Atrion Medical. All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

2023 52

2023 Demo Innovation Entertainment 52

TechSee

JANUARY 25, 2023

Ron Palinkas (@ronpalinkas) / Twitter Stefano Folli Head of Global Services and Solutions Delivery, Executive Vice President Stefano leads the Global Services and Solutions Delivery organization within Philips. Philips partners closely with their customers to transform healthcare delivery. How to sift through it all?

2023 41

2023 Management Automotive Leadership 41

CSM Magazine

JUNE 22, 2018

The event, which takes place at the The Ritz-Carlton on Amelia Island (August 27th-29th), will feature fireside chats, case studies, and panel discussions with executives from some of the most recognizable institutions including: Nikki Bishop, Head of Global Field Service & Digital Operations, Siemens.

Healthcare 40

Healthcare Events Customer Care Innovation 40

Thematic

SEPTEMBER 6, 2018

An example is a study by Bain & Company, which established a strong link between organic growth and a company’s NPS relative to the relevant competitors in its industry. Studies show that over 78% of purchase decisions are made based on peer-to-peer recommendations, while only 14% are based on advertisements.

Net Promoter Score 54

Net Promoter Score NPS Feedback Metrics 54

Amity

JANUARY 11, 2017

Amity had the chance to sit down with test IO’s COO and CEO, Christoph Püchel and Philip Soffer , to ask them about this transition, and to find out how Customer Success has affected the overall business strategy of the company. Can you give us a brief overview of Customer Success at test IO?

Customer Success 99

Customer Success Customers White Paper Management 99

ijgolding

MARCH 7, 2016

If you are looking for case studies of what you do not want to happen, these three could be what you are looking for: Case Study 1 – NPower. Case Study 2 – British Home Stores. Case Study 3 – Moonpig.com. NPower is one of the UK’s ‘big 6’ energy companies.

2015 64

2015 Financial Retail Social Media 64