CEM Customer Engagement Employee Experience Engagement 
PeopleMetrics
MAY 13, 2020
PeopleMetrics’ Employee Experience tools can help managers and executives identify breakdowns in communications, which is especially important today. In addition to gathering employee feedback, PeopleMetrics helps analyze intra-team communications and map how information moves through your organization. About the Author.
Bold360
AUGUST 18, 2020
Digital-first customer engagement has never been more important than today, especially amidst a business landscape shaped by COVID-19 where the majority of customers are working remotely, purchasing products online, streaming entertainment, and engaging with brands from their homes. More measurement supports strategy.
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Clarabridge
OCTOBER 18, 2016
Train managers and then give them the power to make customer-facing decisions. This is a simple step to make in order to retain loyal customers. Align the customer experience with the employee experience. In most big companies, top leadership is removed from the day-to-day interactions with customers.
CX Journey
SEPTEMBER 30, 2014
Is the employee experience - customer experience connection real? Last week, I had the pleasure of joining Sue Bethanis of Mariposa Leadership to talk about that very connection and the importance of putting the employee first in your customer experience strategy. Why Not Do Stay Interviews?
SurveySparrow
OCTOBER 12, 2020
360 Degree Feedback: Measure and manage employee experience journey with 360 degree feedback software. Use the employee portal to track all the activities and performance of each employee in your organization. Employee engagement. Airtable CRM vs SurveySparrow CEM. Engage with Your Customers.
Beyond Philosophy
MARCH 5, 2015
Southwest Attacks Its Late Problem Head-on with Its Customers. Southwest Airlines is a great Customer-centric airline with excellent employee engagement. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience.
Beyond Philosophy
FEBRUARY 2, 2015
If you enjoyed this post, you might be interested in the following blogs: Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker. www.spring.org.uk.
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