Gainsight
MARCH 10, 2022
As a result of building a winning culture, you have created a “ lasting source of competitive advantage.” Eduardo Amorim, global head of customer success at Sendcloud, believes it is. . She joined Adam in the Building Your Customer Success Career episode. Is that true? Company culture is easier said than done.
Education Services Group
APRIL 16, 2021
What is the ESG Customer Success Maturity Model? This isn’t meant to be a game of ‘keeping up with the Joneses,’ but rather a way to validate your competitive advantage alongside your peers. I’m sure it comes as no surprise to anyone that formulating Customer Success-based metrics is a critical component of effective CS.
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Customer Bliss
MARCH 30, 2017
When I work with clients, I always set up a “customer room,” which is another way of thinking about customer experience labs. I’ve written about this idea a few times , including in Chief Customer Officer 2.0. The yin and yang of customer experience labs. Above, we saw how A.O.
Wootric
FEBRUARY 14, 2019
The “Make Mom Proud” Standard for How to Treat Your Customers , a coach for Chief Customer Officers, host of the podcast The Human Duct Tape Show , and frequently writes articles on her site, Customer Bliss. A CX Consulting. And we probably haven’t even got everything covered. Jeannie Walters.
ProProfs Chat
JUNE 30, 2020
Chief Customer Officer 2.0. Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world? Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world?
Help Scout
SEPTEMBER 14, 2021
5 strategies and 13 tips for small business customer service. In order to better understand how customer service acts as a competitive advantage, we reached out to three different small business leaders to get their insights. They offered advice, told stories, and revealed challenges they’ve faced along the way.
Comm100
SEPTEMBER 22, 2016
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. This book will show you how to launch a proven framework through customer experience expert, Jeanne Bliss’s, five-competency model. The Ten Principles Behind Great Customer Experiences by Matt Watkinson.
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