Chief Customer Officer Customer Experience Professionals Insights Metrics 
Experience Investigators by 360Connext
OCTOBER 17, 2023
I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. For example, what would the cost of losing a customer mean for the business? What is our action plan?
Chattermill
MAY 12, 2019
Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. Chief Customer Officer 2.0
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
JUNE 16, 2022
Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Jim Iyoob, Chief Customer Officer at Etech Global Services.
Customer Bliss
OCTOBER 31, 2017
We discuss the skills and approach you need to build a customer experience program and its baseline foundation. In addition to hearing Anne’s insights, she’ll share the following in regards to building her customer experience strategy: 30 day plan. 90 day plan. Long term plan.
Customer Guru
AUGUST 8, 2018
He has extensive experience in retail, wholesale, franchising, and small business and has a strong belief in positive customer experience. She has over 16 years of experience in areas of market research, program management, marketing, instructional design, and training. Aimee Lucas Follow @Aimee_Lucas.
Lumoa
JANUARY 19, 2023
Day in the life mapping is an excellent tool for visualizing a customer’s journey through their entire experience with a company. In contrast, if you are running a specific campaign and need customer experience data for a limited time, then you should focus your efforts on that period.
Pointillist
JUNE 5, 2019
High Performers Succeed With a Data-Driven, Journey-based Approach to CX “An understanding of customer feedback doesn’t tell you all you need to know about your customers’ experiences. To get the full picture, you also need to understand actual customer behavior. Kerry Bodine CEO Bodine & Co.
Expert insights. Personalized for you.
259 
Let's personalize your content