ShepHyken

NOVEMBER 16, 2018

This week we feature an article by Jim Iyoob who talks about how and why technology has changed consumer behavior and how you need to reinvent strategies to keep up with consumers. – Shep Hyken. With technological advancements, the market has seen a tremendous shift in consumer behavior. Customers are connected.

Consumers 97

Consumers Technology Blog Chief Customer Officer 97

West Monroe

MAY 4, 2022

Technology leaders have known the importance of leveraging digital channels and enhancing the digital customer experience for some time. Now, the pressure to meet dynamic and demanding customer expectations coupled with the mandate to achieve high revenue and margin growth goals, is substantial.

Innovation 52

Innovation Chief Customer Officer Customer Experience Webinar 52

CSM Magazine

AUGUST 22, 2019

We all have at least one thing in common – we’re passionate about Customer care. The Summit provides a space for us to learn best practices from each other and about new technologies from sponsoring vendors.” – Michelle Buckley, Director of Operations, Customer Relations/Rapid Rewards, Southwest Airlines.

Customer Service Strategies 40

Customer Service Strategies Customer Service Airlines Chief Customer Officer 40

Team HGS

AUGUST 22, 2017

Q2: What would you suggest as the first step in integrating bots into our customer service strategy? These team members look at real-time dashboards on a daily basis and continuously optimize AI models and the machine learning technology. Lauren: Step number one always should be, analyze your top contact drivers.

Webinar 52

Webinar Customer Service Chief Customer Officer Average Handle Time 52

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Comm100

SEPTEMBER 22, 2016

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service by John A. With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. Chief Customer Officer 2.0:

Books 71

Books Customer Service Culture E-support 71