Customer Bliss

NOVEMBER 29, 2016

Donna Peeples was the Chief Customer Officer at AIG — obviously a large company. Create a roadmap with simple initial wins. Accountability and governance in place. Episode Overview. Now she holds the same role at Pypestream , an enterprise mobile messaging platform. Metrics measurement improvement.

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Chief Customer Officer Metrics Leadership Roadmap 217

Customer Bliss

JULY 26, 2018

That’s right, when your customers are the employees within a group of government agency partners, you’ve got a lot of work cut out for you. Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado.

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Government Chief Customer Officer Roadmap Document 111

Customer Bliss

OCTOBER 24, 2017

Did you know that government agencies are working hard to embed customer experience strategies in their operating plan and mindset? In this episode, Anahita Reilly walks us through her customer experience maturity map and actions to unite the leadership team, map the customer journey and drive transformation.

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Government Leadership Customer Experience Chief Customer Officer 85

SmartKarrot

OCTOBER 27, 2020

To stay intact with a plan and progress in a foolproof way, a customer success roadmap can help. There are many areas you need to look into while implementing customer success in your organization. To begin with, you need to be clear as to how you would help your customers achieve their goals. Customer acquisition.

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Roadmap Customer Success Customer Journey Mapping Chief Customer Officer 10

Eptica

MAY 11, 2017

For the sixth year in a row Eptica was included in the quadrant, with particular mention of its artificial intelligence and knowledge management capabilities. He pointed out that there are now over 5,000 senior managers across the globe with responsibility for customer experience.

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Customer Experience 2017 Chief Customer Officer Events 51

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. he has been supporting the customer relationship management professionals and teams for over decades now.

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Customer Success 2021 Chief Customer Officer Leadership 21

Qualtrics

FEBRUARY 6, 2019

The Product Experience Track at X4 Experience Management Summit. Who should go: Everyone in the experience management industry, regardless of position or rank. Leading brands will share the experience management programs they’ve built to delight customers and employees. Design a data-driven product roadmap.

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2019 Management Workshop 2018 33