Communication Insurance Interaction Virtual Agent 
CSM Magazine
FEBRUARY 25, 2020
The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. From our previous experience we know that the insurance company is very innovative. Virtual agents are quickly gaining in importance.
CSM Magazine
MARCH 18, 2021
Companies such as Bosch, Daimler, Henkel, Lufthansa and, more recently, BioNTech are automating their customer communication in a smart way. Glock: There will always be a need for people to manage the communication and processes in customer service. For example, in the case of home insurance, this happens when there is severe weather.
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Magellan Solutions
JULY 29, 2021
The lockdowns of the past year have accelerated the shift to greater automation in responding to inquiries to lenders, insurers, and telecom operators. Callers looking for assistance with a bill or bank statement increasingly communicate with artificial-intelligence-powered bots. Overloaded service agents. .
TechSee
FEBRUARY 12, 2018
Considering this strong consumer preference for text, companies should strongly consider augmenting voice-based customer support with an option that allows customers to interact with your company via text as well. Immerse technologies provide the ability to interact and communicate with the virtual environment.
TechSee
FEBRUARY 12, 2018
Considering this strong consumer preference for text, companies should strongly consider augmenting voice-based customer support with an option that allows customers to interact with your company via text as well. Immerse technologies provide the ability to interact and communicate with the virtual environment.
Interactions
JANUARY 16, 2020
In the last few years, businesses have been in a race to add channels of communication to better reach their customers where they are. But, once I got to the doctor’s office, I was asked to resubmit my insurance information because the new booking system and current patient system were not integrated. .
Interactions
JANUARY 16, 2020
In the last few years, businesses have been in a race to add channels of communication to better reach their customers where they are. But, once I got to the doctor’s office, I was asked to resubmit my insurance information because the new booking system and current patient system were not integrated. .
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