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Strategic customer success: minimizing post-sale chaos with Tim Conder.

ChurnZero

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. In addition to your five customer needs, you also have key questions that help you develop a deep understanding of what your customer is trying to do, in a deeper way than your sales team has already discovered. Here’s the webinar in full.

Sales 52
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Demand Shock

C Space

This is not only hard to manage and bad for sales – as the photos of empty shelves in supermarkets and online recipes for DIY hand sanitizer are starting to show. Companies who get their core customer and a have an open line of communication with them can respond to market changes in ways that are relevant to their customers.

Tourism 59
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Customer Experience Influencers You Must Follow – Part 2

Customer Guru

He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He is a leading contributor to Tourism, Hospitality and Service Industries alike. Marketing and thought leadership programs. John is an “Ex-Disney Guy” and Customer Experience Coach. Sue Duris Follow @SueDuris.

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Brand Move Roundup – July 23, 2020

C Space

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Tourism advertising is returning to Europe, though total ad spending in Italy, Spain, France, Germany, and the U.K. was up 6.3% on the previous month, according to Nielsen.

2020 52
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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Bill Quiseng. Bruce Temkin. Dan Gingiss.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Bill Quiseng. Bruce Temkin. Dan Gingiss.

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Dec 22 – Customer Success Jobs

SmartKarrot

Deliver meaningful, strategic, and tactical insight to the leadership team through customer feedback, business goals, key performance indicators, and customer analysis. Strong verbal and written communication skills. Drive strategy to ensure measurable customer success, retention, and expansion across various customer segments.