CSM Magazine

DECEMBER 10, 2021

From a collaboration and communication perspective, cloud-based solutions present an obvious advantage for remote and hybrid work environments. The key here is the seamless orchestration between each one of these channels that makes true omnichannel engagement possible.

Omnichannel 98

Omnichannel Employee Experience Rewards Programs Touchpoint 98

Currency Alliance

JUNE 19, 2019

This was my second year on the judging panel at the Loyalty Magazine Awards. What is great about The Loyalty Magazine Awards is the willingness to share why each brand won their award or received special recognition – which allows us, as practitioners, to learn, and not just enjoy the gin fizz. Mastering customer data (finally).

Magazine 49

Magazine Loyalty 2019 Loyalty Programs 49

CSM Magazine

AUGUST 26, 2019

It should also include expected factors like easy return policies, fast shipping, and reward programs. Where do you communicate your value proposition? These are all common things that most online stores already offer. Make sure that your value proposition includes at least one USP that sets you apart from other competitors.

E Commerce 40

E Commerce Loyalty Programs Rewards Programs Loyalty 40

Currency Alliance

JANUARY 22, 2020

And yet, many loyalty programs are run like barnacles on the side of a business: battling for budget, rather than being nurtured as the core way to engage customers via every channel and touchpoint. Rewards programs have not, historically, earned consistent loyalty across all customer segments. References. [i] ii] [link].

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

CSM Magazine

SEPTEMBER 6, 2021

Many businesses now use an omnichannel customer service platform to offer seamless support to customers by email, live chat, or any other popular channels of communication from a single application. This is why so many successful businesses now offer customer reward programs. There are many ways to reward your customers.

Loyalty 52

Loyalty Social Media Rewards Programs Customer Retention 52

Currency Alliance

FEBRUARY 26, 2019

i] Yet most strategies fail in the execution phase due to poor communications, lack of employee (or customer) buy-in, or overly ambitious objectives around the technology.[ii] An example of effective alignment of strategy with tactics include Australia’s Coles Supermarket chain and its flybuys reward program. Segmentation.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

CSM Magazine

JANUARY 29, 2018

6) Are your staff members rewarded for their customer service? There is one last tool for creating a customer centric team that should not be overlooked and that is the employee reward program. Building communication between staff and consumers is vital. Remember to empower staff and make them accountable.

Customer Centricity 75

Customer Centricity E-support Rewards Programs Customer Satisfaction 75