CloudCherry

DECEMBER 1, 2018

This loyalty translates to an insanely high Net Promoter Score (NPS). How can a financial institution compete with Apple for fans? We want to help our members achieve financial success with each interaction and WOW service is the key to making this happen.”. Clearview Federal Credit Union. Current NPS: 82.

NPS 225

NPS Net Promoter Score Banking Touchpoint 225

CloudCherry

NOVEMBER 9, 2018

This loyalty translates to an insanely high Net Promoter Score (NPS). How can a financial institution compete with Apple for fans? We want to help our members achieve financial success with each interaction and WOW service is the key to making this happen.”. Clearview Federal Credit Union. Current NPS: 82.

NPS 150

NPS Net Promoter Score Banking Touchpoint 150

Horizon CX

DECEMBER 1, 2023

By consistently delivering products that not only meet but exceed customer expectations, Apple has cultivated a devoted customer base, driving repeat business, and supporting its strategic objective of sustaining a premium market position.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

InMoment XI

NOVEMBER 15, 2023

There are four common customer experience analytics metrics: Net Promoter Score (NPS) Net Promoter Score , or NPS, is a widely used metric to measure customer loyalty. For instance, imagine an e-commerce company that recently implemented a new online chat support feature.

Insights 324

Insights E Commerce Customer Experience E-support 324

Alida

SEPTEMBER 22, 2016

Customers, especially Millennials , expect transparency and honesty—and they support companies they perceive to be truthful and real. How an energy utility boosted its Net Promoter Score by plugging into customer intelligence [customer story and video] . Super important point – authenticity drives loyalty #vcsummit.

2016 267

2016 Innovation Marketing Insights 267

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League.

2020 132

2020 Customer Experience Magazine Consulting 132

ProProfs Chat

JULY 30, 2021

Stackla research brings forth the fact that 86% of customers look out for brand authenticity before they support a brand. Quality content in the form of in-depth blogs and comprehensive e-book sets you apart in the industry as thought leaders. b) E-Commerce Industry – AMAZON. Brand Net Promoter Score (NPS) Template.

Brands 111

Brands Net Promoter Score Social Media E Commerce 111