A Primer on the 3 Most Important CX Metrics: NPS, CSAT and CES
InMoment XI
JANUARY 2, 2023
As competition and buyer empowerment compounds, customer experience (CX), is proving to be the only truly durable competitive advantage. But “it” is a multi-layered concept, and to truly understand customer experience at scale, you may need to track three very important metrics. What Is Net Promoter Score (NPS)?
Let's personalize your content