Service Untitled

MARCH 10, 2010

The offbeat humor fits the quirky culture of Zappos. After all, CEO Tony Hsieh encourages his customer service representatives to make a Personal Emotional Connection. Every year each employee is required to write a short essay about the culture of the company. It is a place where employees want to come to work.

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Blog Customer Service 2010 2006 41

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.

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Second to None

SEPTEMBER 20, 2018

As well as an entrepreneur, Charlie is a seasoned product strategist with experience of various types of digital projects which include: Responsive and Adaptive Websites, Mobile & Tablet Apps, Hybrid Apps, Cross Platform App development. You can connect with Charlie on LinkedIn , and follow him on Twitter.

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Customer Experience 2018 Customer Journey Mapping Voice of Customer 54

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience. Alibaba plans to invest 10 billion yuan ($1.15

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