Confirmit

APRIL 30, 2020

In other words, how do companies maintain the customer experience/relationship and employee experience/engagement through a period of uncertainty and stress touching every aspect of their lives? In effect, the human experience is inherently built on emotional connections. One Common Denominator.

Social Media 64

Social Media Advertising Employee Experience Webinar 64

West Monroe

FEBRUARY 8, 2019

CX leaders will be successful by connecting customer experience and employee experience metrics to operational metrics, ultimately tying to business outcomes (think Balanced Scorecard). Trend #3: Continuing to improve the employee experience. 2019: The “Show Me” Year.

2019 45

2019 2018 Employee Experience Metrics 45

Russel Lolacher

OCTOBER 10, 2022

In this episode of Relationships at Work, Russel chats with author and employee experience leader Stacy Sherman on the latest employee experience workforce trends your organization needs to watch and plan for in the years ahead. Connect and learn more about Stacy on her platforms: Twitter. WORKING FROM HOME.

Net Promoter Score 52

Net Promoter Score Leadership Employee Experience Culture 52

Comm100

JANUARY 11, 2023

They are capable of capturing leads, booking meetings, routing chats, and more, in a conversational way that feels natural for customers. Voice bots that communicate with customers through digital voice and telephony channels using the latest machine learning AI to eliminate long wait times. Increased capacity.

2023 87

2023 Customer Service Healthcare Return on Investment 87

Qualtrics

FEBRUARY 17, 2020

You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping Experience Management professionals reach new heights in customer , product , brand , and employee experience. 14:00 // Thurs, March 12.

2020 34

2020 Government Leadership Events 34

Qualtrics

FEBRUARY 18, 2020

Brand + Product Experience - 14:00 // Weds, March 11. Employee Experience - 16:00 // Weds, March 11. Customer Experience - 14:00 // Thurs, March 12. Experience Management - 16:00 // Thurs, March 12. Turn employees into advocates and make the customer voice louder than ever.

2020 29

2020 Government Leadership Events 29

Qualtrics

FEBRUARY 18, 2020

Brand + Product Experience - 14:00 // Weds, March 11. Employee Experience - 16:00 // Weds, March 11. Customer Experience - 14:00 // Thurs, March 12. Experience Management - 16:00 // Thurs, March 12. Turn employees into advocates and make the customer voice louder than ever.

Government 29

Government 2020 Leadership Events 29