PK

MARCH 31, 2020

It’s the stuff of the future: extended reality, autonomous/smart vehicles, smart factories, smart cities, smart home and mission-critical applications like e-health and telesurgery. Just one example of the kind of infrastructure shift 5G necessitates is device density support (i.e., Why 5G is different. Compliance verification.

E-support 52

E-support Telecommunications Connections Travel 52

CustomerSuccessBox

FEBRUARY 28, 2022

Although it is a company providing telecommunication services it takes real charges and has managed to keep its margins high as a software company of about 52% at $2B in ARR. Slack is a collaboration platform to drive the business forward by connecting all the team members at a place and has a unified system to get things done.

E Commerce 52

E Commerce E-support Customer Retention Sales 52

NICE inContact

DECEMBER 9, 2015

As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Columbia Sportswear was in the process of acquiring new offices so supporting these additional locations was important.

E Commerce 75

E Commerce Customer Service Contact Center E-support 75

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. She has over 15 years of experience in the telecommunications industry and is currently serving as the Customer Experience Performance Management Head at PT Smartfren Telecom. LinkedIn: [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Oracle

DECEMBER 7, 2020

As it were, their processes were manual, supported by technology limited to Excel, email, and data that was fragmented across a dozen ERP systems globally. The result showed 133% increase in deal registrations, 600% increase in e-learning submissions, and 63% reduction in the average time for opportunities to convert to deals.

E-support 69

E-support Telecommunications 2020 Sales 69

Toonimo

JANUARY 5, 2017

The end goal is to support our customers and offer them the ultimate user experience. Instead of calling a support center you may be directed to a computer and lament your misfortune. Routine support center experiences are easily clarified and resolved. This makes the process of discovery so much easier.

Innovation 40

Innovation Technology E Commerce Customer Experience 40

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Additionally, great support is crucial in evaluating any software yet it’s sometimes overlooked. Chip Bell is a customer loyalty expert and author.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Survicate

SEPTEMBER 24, 2018

Survicate features used: E-mail surveys. Abdala handles Customer acquisition, retention, revenue streams and margins for weex, as he adds, “basically all that is connected to establishing the value of our product and that’s where Survicate is coming in.”. Mexican MVNO. 50+ employees. Survicate customer since: November 2017.

2017 40

2017 E-support Telecommunications 2014 40

Pointillist

SEPTEMBER 26, 2018

Map customer experience metrics into your customer’s profile to equip your support team to answer questions knowing exactly how each customer feels about your business at that point in their journey. This will help your support team to personalize each interaction, move NPS detractors and passives to promoters, and keep promoters happy.

Metrics 65

Metrics Net Promoter Score Customer Experience NPS 65

Experience Matters

APRIL 7, 2015

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. Every support call Qualtrics University team members receive is answered within three rings.

2015 97

2015 Multi-Channel 2014 CEM 97

SmartKarrot

FEBRUARY 3, 2022

Amber also offers AmbarConaz, an online marketplace connecting supply chain and construction sites. Creditas connects with the company’s existing payroll software for payroll loans to validate load eligibility. Cloud Shop supports both iOS and Android devices. This makes it Brazil’s most popular e-hailing app.

E Commerce 10

E Commerce 2011 2012 2013 10

Retently

APRIL 11, 2019

Best Suited for: Transaction-related feedback – Low trust deficit businesses that support transactions, offer deliveries or other personal services, as for example banks, e-commerce stores, airlines, telecommunication providers, etc. We are all expecting to have a connection, and a bot cannot ensure that bond.

NPS 95

NPS Multi-Channel E Commerce Feedback 95