Comm100

MAY 20, 2020

Providing many communication channels is often referred to as multichannel customer engagement, or multichannel customer support. On the other hand, omnichannel intelligently connects every channel together and allows agents to manage them from a single, unified console. With omnichannel, it’s a breeze.

Omnichannel 64

Omnichannel White Paper Customer Service Download 64

Comm100

MAY 20, 2020

Providing many communication channels is often referred to as multichannel customer engagement, or multichannel customer support. On the other hand, omnichannel intelligently connects every channel together and allows agents to manage them from a single, unified console. . With omnichannel, it’s a breeze.

Omnichannel 52

Omnichannel White Paper Customer Service Download 52

Comm100

JANUARY 6, 2022

In a 2021 Harvard Business Review white paper on customer experience , eight executives from a variety of organizations and industries provided their definition for what CX is, and how it’s measured. To achieve digital CX excellence, support must include the following: Omnichannel . Customer service technology has matured.

2022 89

2022 Customer Experience Omnichannel White Paper 89

Comm100

FEBRUARY 25, 2020

The first step to providing your agents with the visibility they need to offer amazing customer experiences is to integrate your customer engagement platform with the lifeblood of your business – your customer database. Would this change the way you engage with them? (We Incorporate an omnichannel customer engagement platform .

White Paper 64

White Paper Social Media Omnichannel B2B 64

Comm100

FEBRUARY 25, 2020

The first step to providing your agents with the visibility they need to offer amazing customer experiences is to integrate your customer engagement platform with the lifeblood of your business – your customer database. Would this change the way you engage with them? (We Incorporate an omnichannel customer engagement platform.

White Paper 52

White Paper Social Media Omnichannel B2B 52

Comm100

FEBRUARY 7, 2018

Choosing a customer engagement software solution can be daunting. By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company.

Customer Engagement 41

Customer Engagement Engagement Social Media White Paper 41

Kustomer

AUGUST 4, 2023

Of the 1,000 “connections” you have across social channels or languishing in your contact list, how many do you know well enough to pick up your last conversation where it left off? It means changing the rules of engagement with customers, becoming more spontaneous and proactive rather than reactive and pre-planned.

Feedback 52

Feedback White Paper Insurance Omnichannel 52

Uniphore

JANUARY 4, 2022

White Papers. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Learn about new Uniphore product announcements that will redefine the way teams engage customers in the virtual-first world. See how Emotion AI is reshaping how we connect with customers in the virtual workplace. U-Self Serve.

2022 126

2022 White Paper Contact Center Innovation 126

Kustomer

AUGUST 30, 2018

Of the 100 or 1,000 “connections” you have across social channels or languishing in your ages-old contact list, how many do you know well enough to pick up your last conversation where it left off? This is a guest post by Lindsay Willott , CEO of Customer Thermometer. Not many, if you’re anything like me.

Feedback 65

Feedback White Paper Insurance Omnichannel 65

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Introduction. Should it be customer service? Well-trained operators mean better customer satisfaction.

Social Media 47

Social Media Customer Service Strategies Customer Service Download 47

Eptica

JULY 21, 2019

It does not contain 50,000 words of black ink on off-white paper and doesn’t wax lyrical about another framework that will solve all of your CX ills. What’s more interesting is that only 8% of the organisations surveyed said that they have all of their channels connected. That’s a hell of a lot of channels.

Multi-Channel 86

Multi-Channel White Paper 2019 Omnichannel 86