Avaya

AUGUST 25, 2017

This white paper features an analysis of the top five causes of outages with the percentage of those outages that could potentially have been prevented had leading practices been followed. Six Steps to Take Before Hurricane Harvey Hits Your Communications appeared first on Avaya Connected Blog. The post Be Ready!

Communication 64

Communication White Paper 2012 Events 64

Comm100

MAY 20, 2020

On the other hand, omnichannel intelligently connects every channel together and allows agents to manage them from a single, unified console. So why is it so important to connect every communication channel together? With omnichannel, it’s a breeze. Digital omnichannel is the next big thing of the new decade.

Omnichannel 64

Omnichannel White Paper Customer Service Download 64

Comm100

APRIL 6, 2020

We are of course, referring to what people are calling ‘omnichannel’. Its popularity comes as no surprise when you look at the stats: companies with strong omnichannel customer engagement see a 9.5% for companies with weak omnichannel strategies. . for companies with weak omnichannel strategies. . Omnipresent .

Omnichannel 52

Omnichannel Customer Engagement Engagement White Paper 52

Avaya

AUGUST 25, 2017

This white paper features an analysis of the top five causes of outages with the percentage of those outages that could potentially have been prevented had leading practices been followed. Six Steps to Take Before a Natural Disaster Hits Your Communications appeared first on Avaya Connected Blog. Or call 800-242-2121.

Communication 53

Communication White Paper 2012 Events 53

Comm100

MAY 20, 2020

On the other hand, omnichannel intelligently connects every channel together and allows agents to manage them from a single, unified console. . So why is it so important to connect every communication channel together? With omnichannel, it’s a breeze. Free Download: Customer Engagement 2020 White Paper.

Omnichannel 52

Omnichannel White Paper Customer Service Download 52

Comm100

JANUARY 6, 2022

In a 2021 Harvard Business Review white paper on customer experience , eight executives from a variety of organizations and industries provided their definition for what CX is, and how it’s measured. To achieve digital CX excellence, support must include the following: Omnichannel . Customer service technology has matured.

2022 86

2022 Customer Experience Omnichannel White Paper 86

Comm100

FEBRUARY 25, 2020

Incorporate an omnichannel customer engagement platform . 75% of business buyers say that connected processes are very important to winning their business. With a digital omnichannel customer engagement platform, you’ll have taken a great stride forward in improving your customer experience. Use routing rules effectively.

White Paper 64

White Paper Social Media Omnichannel B2B 64

Comm100

FEBRUARY 25, 2020

Incorporate an omnichannel customer engagement platform. 75% of business buyers say that connected processes are very important to winning their business. With a digital omnichannel customer engagement platform, you’ll have taken a great stride forward in improving your customer experience. Use routing rules effectively.

White Paper 52

White Paper Social Media Omnichannel B2B 52

Kustomer

AUGUST 4, 2023

Of the 1,000 “connections” you have across social channels or languishing in your contact list, how many do you know well enough to pick up your last conversation where it left off? This is a guest post by Lindsay Willott , CEO of Customer Thermometer. Not many, if you’re anything like me.

Feedback 52

Feedback White Paper Insurance Omnichannel 52

Uniphore

JANUARY 4, 2022

White Papers. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). See how Emotion AI is reshaping how we connect with customers in the virtual workplace. Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors.

2022 126

2022 White Paper Contact Center Innovation 126

Kustomer

AUGUST 30, 2018

Of the 100 or 1,000 “connections” you have across social channels or languishing in your ages-old contact list, how many do you know well enough to pick up your last conversation where it left off? This is a guest post by Lindsay Willott , CEO of Customer Thermometer. Not many, if you’re anything like me.

Feedback 65

Feedback White Paper Insurance Omnichannel 65

Comm100

FEBRUARY 7, 2018

Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Will the vendor support integrations with live chat, social media, and knowledge base solutions to help you create a frictionless omnichannel customer experience?

Customer Engagement 41

Customer Engagement Engagement Social Media White Paper 41

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Companies that fall into this mindset overlook the reason that social media exists in the first place – to give people a platform where they can communicate, connect, and engage with people (and companies!), It’s about making a connection.

Social Media 46

Social Media Customer Service Strategies Customer Service Download 46

Eptica

JULY 21, 2019

It does not contain 50,000 words of black ink on off-white paper and doesn’t wax lyrical about another framework that will solve all of your CX ills. What’s more interesting is that only 8% of the organisations surveyed said that they have all of their channels connected. That’s a hell of a lot of channels.

Multi-Channel 86

Multi-Channel White Paper 2019 Omnichannel 86

Kustomer

APRIL 30, 2020

Connecting Strategy with Business Objectives. First, when executives are asked what their customer service strategies are, they repeat all the typical buzzwords; such as omnichannel, effortless, digital, connected, etc. – all responding in similar ways. How to Simplify and Amplify the Customer Service Experience.

Customer Service 64

Customer Service White Paper Books Connections 64