ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. The millennial consumer must be understood in order to deliver an Amazing customer service experience. – Shep Hyken .

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Blog Social Media Mobile Customer Service Innovation 127

ShepHyken

DECEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. 5 Technologies for Delighting Connected Customers by Vala Afshar. CX Strategies: 48 Experts Reveal the Single Most Effective Way Companies Can Improve the Customer Experience by Angela Stringfellow.

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2016 Article Social Media Customer Service 90

Joe Rawlinson

APRIL 25, 2018

After the customer leaves their phone number, the system remembers their place in queue and automatically calls them back when the first support agent becomes available. By doing so, you will set your customers free from waiting in queues with a phone stuck to their heads. Dedicated Mobile App. Customers will love it.

Automatic Callback 114

Automatic Callback Customer Service Social Media Mobile Customer Service 114

Win the Customer

JUNE 5, 2017

Look to virtual call center software for high-end features suitable for small businesses to large corporations, like call recording, auto attendant and a single communication system to connect everyone in your business. A thriving, mobile customer service team can only take the most powerful tools in their career arsenal so far.

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Customer Service Call Recording Mobile Customer Service Call Center 88

Tricia Morris

FEBRUARY 19, 2016

Customer expectations are changing and growing just as rapidly as the channels and technology consumers are empowered with to engage, encouraging (if not demanding) that brands and organizations embrace a strategy of non-stop, customer-centric adaptation. 2015 Global State of Multichannel Customer Service Report).

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Customer Service 2015 2016 Contact Center 70

UJET

OCTOBER 22, 2020

the app that connects pet owners with pet sitters and dog walkers in their area, are leveraging these capabilities to deliver a more enjoyable user experience. knew they needed to create an intuitive mobile customer service experience. Because we’re not just a contact center—we’re customers ourselves.

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Omnichannel Consumers Brands Contact Center 90

UJET

OCTOBER 22, 2020

the app that connects pet owners with pet sitters and dog walkers in their area, are leveraging these capabilities to deliver a more enjoyable user experience. knew they needed to create an intuitive mobile customer service experience. Because we’re not just a contact center—we’re customers ourselves.

Omnichannel 72

Omnichannel Consumers Brands Contact Center 72