Beyond Philosophy

NOVEMBER 7, 2016

Each program targets specific team fans and celebrates that connection with a reward. Dunkin’ Donuts gives DD Perks® rewards program members coffee for $.87 They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Best of all, it works.

Sports 167

Sports Rewards Programs Transportation Books 167

SurveySensum

JULY 19, 2023

By prioritizing personalization, delivering excellent customer service, and meeting evolving customer expectations, brands can forge stronger connections with their customers and gain a competitive edge in the market. Why not ask the brands that are winning at retail customer experience?

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

Up Your Service

MAY 3, 2017

But a whole other degree of devoted customer exists: The brand evangelist, described as the kind of traveler who feels so connected to a company that they proactively share their positive experiences with others. In today’s connected world, customer service experiences — especially the bad ones — often spread like wildfire.

Hospitality 74

Hospitality Travel Brands Airlines 74

Bold360

APRIL 27, 2017

Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. One great example is how frequent fliers with elite status on other airlines can make the jump to JetBlue and start reaping the rewards of the premium Mosaic status immediately.

Tourism 56

Tourism Travel Customer Service E-support 56

Inbenta

JUNE 30, 2021

Some of the great features: It is connected with the Airlines systems. TravelClub is the leader reward program in Spain with over 6 million subscribers. of the total number of inquiries and has no less than an 85% retention rate. In 2020, the chatbot received almost 900,000 inquiries and handled 90% of them on its own. .

Insurance 105

Insurance Airlines Travel Healthcare 105

Currency Alliance

FEBRUARY 26, 2019

An example of effective alignment of strategy with tactics include Australia’s Coles Supermarket chain and its flybuys reward program. This past summer, the supermarket decided to offer reward points to customers who bring their own re-usable carrier bags. demonstrating environmental responsibility.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Currency Alliance

NOVEMBER 14, 2019

Brands reward more touchpoints to grow emotional loyalty. Reward programs are changing, but they are not going away. To incentivize customers to progress through purchase funnels, brands are recognizing that additional touchpoints should be rewarded. Your loyalty program: set the trends for 2021. This is so true.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40