InMoment XI
JANUARY 10, 2023
So, let’s return to our original question: The role of a CX manager is to determine, implement, and refine the CX technology and vision required to see the entire customer journey from the customer’s perspective. Centralize your data : Build a central voice of customer (VoC) repository for deep analysis.
SuiteCX
OCTOBER 22, 2015
It is critical to get all key departments aligned on your customer experience strategy. suitecx Thought Leadership: Balancing Customer Needs. suitecx ©2015, suitecx Inc. suitecx ©2015, suitecx Inc.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Strativity
JANUARY 18, 2018
The proliferation of firms and individuals offering customer experience consulting services makes it difficult for organizations to make the right selection. These goals and definitions will make it easier to determine the type of customer consultant you need. Project completion? Profitability? That is their sweet spot.
ClearAction
FEBRUARY 23, 2015
Journey Mapping: Focus on the Customers’ Experience Lynn Hunsaker. Customer journey maps are all the rage. Capture the customers’ actual experience: not a series of steps, and not a series of ratings about your company’s performance! B-to-B Customer Journey Maps: New Wisdom.
ClearAction
FEBRUARY 23, 2015
Journey Mapping: Focus on the Customers’ Experience. Customer journey maps are all the rage. Capture the customers' actual experience: not a series of steps, and not a series of ratings about your company's performance! Everyone's doing it. But what are "best practices"?
Strativity
MARCH 20, 2017
The world’s premier Customer Experience consultancy, Strativity Group, Inc., adds customer experience consultants, expanding offices into the Midwest and New England. the world’s leading customer experience consultancy, announces the addition of Andrew McInnes and David J.
SurveySparrow
MARCH 21, 2023
Provide the freedom for employees to make decisions that will immediately satisfy customers. Educate the employees on the decisions that they can take without consulting higher-ups. Know your customers: B2B businesses cannot afford to mass-target their audiences. That’s the basics of creating a quality customer experience.
Expert insights. Personalized for you.
324 
Let's personalize your content