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Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience

Avaya

Consider Caesars Entertainment: the corporation—which owns and operates over 50 hotels and casinos—launched self-check-in kiosks in properties such as the Rio and Planet Hollywood last summer. The post Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience appeared first on Avaya Connected Blog.

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3 examples of retailers re-focusing on the in-store experience

Alida

Although some traditional retail behemoths such Toys ‘R’ Us and Sears have filed for bankruptcy and are even dying completely with a final breath of liquidation sales, some brands are doubling down on their physical locations by revisiting the in-store experience. Even in the era of Amazon, only about a fifth of U.S. Make it magical.

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Customer Experience Tips for Vacation Rental Owners

CSM Magazine

Since living accommodations take a large portion of a travel budget, consumers try to find ways to save so they have more money to spend on activities, food, and other sources of entertainment. Consider some promotional options to get consumers excited about your vacation rental.

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NetBase Quid World Tour: Charlotte, Dallas & Austin

NetBase

As the first of its kind, next generation consumer and market intelligence platform , we have so much to share with businesses around the actionable intel they could have at their fingertips. So, a Consumer and Market Intelligence Breakfast Seminar seemed the best way to deliver it en masse! Wingstop customers alone consumed 17.9

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Hospitality Leaders: Don’t Put Front Office Innovation on the Back Burner

Avaya

The statistics make it clear: consumers’ expectations for services are climbing year over year. Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty. How can hotels competitively differentiate their front offices?

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5 Habits of Highly Customer Focused Companies

CSM Magazine

Amazon says on its Investor Relation’s page: We seek to be Earth’s most customer-centric company for four primary customer sets: consumers, sellers, enterprises, and content creators. Wegmans makes grocery shopping a true experience rather than offering the same drudgery of a chore that most consumers expect at the grocery store.