Second to None

FEBRUARY 4, 2020

When it comes to reducing the amount of effort it takes for customers to complete a purchase, direct-to-consumer selling strategies can serve as a vital tool. One reason that major retail brands are being forced into the direct-to-consumer world is the slew of DTC-only companies becoming available on the web. 1,2 [link].

Consumers 67

Consumers Hospitality Rewards Programs Retail 67

Up Your Service

MAY 3, 2017

This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. By David Harrington. The rise of white-glove customer service.

Hospitality 74

Hospitality Travel Brands Airlines 74

Alida

APRIL 5, 2017

What does it look like, and how should providers implement it in their practices and hospitals? Enter: The kings of customer-centric service, interaction and engagement—retail brands. Encourage engagement and positive behaviors with tech-enabled rewards programs. What exactly does “patient-centric” care mean?

Retail 154

Retail Customer Base Rewards Programs Insurance 154

Kitewheel

MARCH 4, 2019

Travel and hospitality companies have a difficult job. Power reported higher consumer satisfaction than ever – largely due to increased seat sizes and cheaper fares. Power Pre-flight Communications With Real-Time Interaction Management. There is a world of data that customers share every time they interact.

Travel 40

Travel Hospitality Customer Journey Airlines 40

CSM Magazine

FEBRUARY 1, 2024

In these places, no matter how great the product is, the service affects the consumer’s view of the company. Supported management in efforts to increase productivity by motivating employees through improved rewards programs. Increased customer engagement with weekly social media question and answer sessions.

Net Promoter Score 52

Net Promoter Score Social Media Rewards Programs Customer Retention 52

Inbenta

JUNE 30, 2021

No wonder why almost every business out there that deals with huge amounts of support requests has implemented or is considering the implementation of a chatbot or conversational platform to automate customer interactions. . Interaction or conversation designers… . However, undertaking such a project is no piece of cake. TravelClub.

Insurance 105

Insurance Airlines Travel Healthcare 105

Qualtrics

APRIL 22, 2020

Life as we knew it before COVID-19 will take time to return, and even when it does we’re likely to be in a ‘new normal’, as the crisis impacts consumer behaviors going forward. Hospitality. Even as restrictions are gradually lifted, there’s likely to be longer term impacts on how consumers interact with the hospitality industry.

Hospitality 29

Hospitality Retail Rewards Programs ROI 29