Magellan Solutions

NOVEMBER 25, 2021

Empowering Your SME with Omnichannel Contact Centers. As many business practices continue to evolve, so does customer service, continuing to develop its channels in order to provide excellent service in more ways than one. What is an Omnichannel Contact Center? Voice or Non-Voice: What is Best for Small Businesses?

Contact Center 52

Contact Center Omnichannel Call Center E-support 52

NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world’s largest hotel groups. Ultimately moving to NICE inContact’s unified CXone cloud CX platform and its contact center software solutions would be pivotal for Radisson Hotel Group. million calls and 1.5

Contact Center 48

Contact Center Hotels Guest Experience Call Center 48

NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world's largest hotel groups.

Hotels 48

Hotels Contact Center Guest Experience Call Center 48

NICE inContact

JUNE 27, 2017

When it comes to competitive industries, few rank higher than hospitality. For Carlson Rezidor , one of the globe’s largest hotel groups with 1,400 properties, including the widely known Radisson brand, creating consistency across all guest reservation contact centers had its own challenges. Centralize and simplify.

Omnichannel 48

Omnichannel Contact Center Guest Experience Hospitality 48

NICE inContact

SEPTEMBER 13, 2017

For hospitality leaders like Carlson Rezidor, this last push of the season brings high volumes of reservations across its properties along with high expectations for exceptional customer experiences. So guests receive swift attention and a more complete experience via any contact channel, at any time of day.

Contact Center 49

Contact Center Customer Experience Hospitality Hotels 49

NICE inContact

SEPTEMBER 13, 2017

For hospitality leaders like Carlson Rezidor, this last push of the season brings high volumes of reservations across its properties along with high expectations for exceptional customer experiences. So guests receive swift attention and a more complete experience via any contact channel, at any time of day.

Contact Center 48

Contact Center Customer Experience Hospitality Hotels 48

Avaya

MARCH 24, 2017

Looking back five years ago, 92% of organizations were already working to integrate multiple interaction channels —call it multi-channel, omnichannel, digital transformation—to deliver more consistent, contextualized experiences. That’s right, the customer experience is NOT about the contact center.

Multi-Channel 53

Multi-Channel Contact Center Omnichannel Customer Journey 53