contact-centers-close-to-breaking-point-according-to-new-global-survey 
CSM Magazine
JULY 13, 2022
Contact center leaders are struggling to keep pace with ‘unrealistic’ demands. Contact centers are struggling to deliver much-needed CX innovation while battling against rising contact volumes, agent attrition and customer churn, according to a new survey of 1000 contact center leaders in the US, UK and Australia from Censuswide.
Magellan Solutions
MAY 28, 2019
Start a new project quickly. Handling a new project in-house might involve taking weeks or months of hiring the right people, training them, and providing the support they need. And if a project demands major capital investments, such as building a series of distribution centers, the startup process can be even more difficult.
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SurveySparrow
JUNE 26, 2021
Mobile App Surveys: Questions To Ask And Best Practices To Follow. They just need a well-crafted survey for that. And using a mobile app survey can do the job brilliantly. You can ask your customers to give honest feedback about new updates, features, and designs quickly. What Is A Mobile App Survey?
Thematic
SEPTEMBER 24, 2018
She didn’t have to – living in the dating mecca that is New York City, and having a Mr Big pretty much around every corner. In global comparison, USA spends the most on online dating overall (US$590m in 2018). Today, there are just too many apps to choose from. And dating online isn’t always a dance on roses.
SurveySensum
JULY 20, 2023
Recently, I went to H&M, my favorite brand, to snag a new pair of jeans. If the store had sent me a survey right after my visit, inquiring about my shopping experience, I would have gladly highlighted the QR scan issue. So, I asked a salesperson to help me. To my dismay, they informed me that they don’t have size 32 in-store.
CSM Magazine
AUGUST 4, 2021
It’s no secret that the global pandemic accelerated digital transformation in almost every industry—and banking was no exception. Eric Head, VP of Experience Leadership at Verint explores new opportunities to provide excellent customer service. Changing behaviors meant banks had to adapt quickly to meet new customer service needs.
C Space
JUNE 2, 2020
We started this series of brand updates on March 12, but the reaction has been so positive, and the crisis so fast-moving, that we’re going to move to a continuously updated rolling news format from now until it’s all over (hopefully soon). Keep checking back here for the latest updates on how brands are dealing with coronavirus.
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