Culture Customer Focused Customer Service Training Magazine 
TechSee
JUNE 16, 2022
Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Jeff is truly obsessed with customer service. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures.
ShepHyken
MARCH 21, 2022
And right up there with that power is when customers create content (written and video) for the world to see. And even though the article is focused on retail, this concept can work in almost any industry. The Five Cs of Customer Service by Call Centre Helper Magazine. Follow on Twitter: @Hyken.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
OCTOBER 26, 2020
The Future Of Business Is Customer-centric: 3 Pillars To Create A Customer-centric Strategy by Ilenia Vidi. Ceoworld Magazine) To become truly customer-centric companies should make these 3 pillars the key drivers to creating their customer-focused strategy. It’s like a three-legged stool. They make sense.
ShepHyken
MAY 15, 2017
(D CEO) Half a century after its incorporation papers were filed, the Dallas-based carrier is working harder than ever to reinforce its unique corporate culture. And, to celebrate the occasion, here is an excellent article from D Magazine that takes us through some of the Southwest history. For information contact or www.hyken.com.
ShepHyken
JULY 18, 2016
Pokémon Go Shows What Augmented Reality Can Do For Customer Experience by Mark Hillary. LinkedIn) The really interesting cultural phenomenon around Pokémon Go is that it has very quickly normalised AR. Customer Loyalty: Obligation or Happy Marriage? b y Jeanette McMurtry. For information contact or www.hyken.com.
ShepHyken
AUGUST 8, 2022
The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. CEOWORLD Magazine) Creating a positive customer experience is key to keeping your target market coming back, whether you’re operating a digital business or a brick-and-mortar storefront. Follow on Twitter: @Hyken.
ShepHyken
MAY 7, 2018
This short article focuses on the three types of consistency that drives brand loyalty: a consistent customer experience, consistent brand values and consistent brand identity elements. Take Your Company’s Customer Experience Efforts to the Community by Adrian Speyer. Follow on Twitter: @Hyken.
Expert insights. Personalized for you.
251 
Let's personalize your content