Culture Customer Journey Mapping Employee Experience Magazine 
Experience Investigators by 360Connext
OCTOBER 13, 2020
“Wow our Customer Satisfaction Rate really went up this week!” But too often, our customer journey maps remain static. When customer journey maps are treated as artifacts instead of tools, they become a historical document. But customer journey mapping is more like training for a marathon.
CSM Magazine
DECEMBER 6, 2021
From shipping problems to return policies, riding the supply chain shortage storm means being more prepared than ever by anticipating customer concerns before they even happen. A well-integrated CX center will have the same systems in place wherever employees need to interact with customers.
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Customer Guru
AUGUST 21, 2018
John is an “Ex-Disney Guy” and Customer Experience Coach. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. John Formica Follow @JohnFormica.
Kerry Bodine
JULY 31, 2018
There’s also a lot of work that CX professionals do to improve the employee experience and corporate culture. For anyone wanting more info on the differences between UX and CX, you can check out these articles I for UX Magazine. A Deep Dive Into Customer Experience. And to incite arguments, obviously!).
SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine.
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