ShepHyken

OCTOBER 11, 2021

Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? Hospitality Net) The best demonstration of brand loyalty in hospitality and travel, in general, is the share of repeat business. We can learn so much from the hospitality industry. It’s baked into the culture.

2021 73

2021 Article Customer Service Hospitality 73

Up Your Service

MAY 3, 2017

This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. Turning loyalty members into evangelists.

Hospitality 74

Hospitality Travel Brands Airlines 74

Currency Alliance

JUNE 16, 2020

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Vodafone built Voxi as a novel telco proposition around just that culture.

Magazine 52

Magazine Loyalty Innovation 2020 52

ShepHyken

NOVEMBER 26, 2018

Nextgov) Cultural factors, such as empowerment of staff, given greater weight than upgraded IT and bigger budgets. The Wise Marketer) Companies are realizing the importance of focusing on their repeat customers and designing special loyalty rewards program exclusively for this category of customers.

Article 82

Article 2018 Customer Service Airlines 82

Kayako

MAY 30, 2017

Instead of implementing a “loyalty” program that has nothing to do with loyalty (and everything to do with discounts), Van Belleghem says think instead about how you would treat your best friend if he or she became a client. Customer loyalty programmes…why bother! This will drive loyalty more than rewards programs.

Loyalty Programs 73

Loyalty Programs E-support Loyalty Feedback 73

Service Untitled

SEPTEMBER 6, 2011

Supposedly Australian service and hospitality industries pay sufficient wages so that tipping has not become part of their culture. Some people consider tipping a reward for good service and not tipping a server is therefore a punishment for bad service. Australians argue that we are the “tipping society.&#

Rewards Programs 46

Rewards Programs Hospitality Retail Culture 46

Currency Alliance

JULY 24, 2018

Anyway – given that Currency Alliance positions itself as a flag-bearer for great CX, I asked around the office for everyone’s worst ever experiences in the travel & hospitality sector. During the past 20 years, I´ve stayed in hundreds of IHG hotels and amassed hundreds of thousands of loyalty points. Travel-Sick. “I

Travel 40

Travel Airlines Customer Experience Hotels 40