Culture Innovation Magazine Return on Investment 
CX Accelerator
JANUARY 11, 2021
When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Be kind, treat your teams well, innovate, and work hard. Also, they published the Culture Book (pictured). As a writing teacher and literary magazine-type person, I loved this.
CX Accelerator
JANUARY 11, 2021
When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Be kind, treat your teams well, innovate, and work hard. Also, they published the Culture Book (pictured). As a writing teacher and literary magazine-type person, I loved this.
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CSM Magazine
MARCH 19, 2024
It balances strategy, innovation, and understanding the less-talked-about elements that can make or break your business. Staff management goes beyond hiring skilled individuals given that it also involves creating a culture of respect, motivation, and continuous learning.
West Monroe
JANUARY 30, 2019
A full-scale, company-wide, CX transformation takes a significant operational and financial investment. Given that most companies will need to transform in phases, CX leaders need to continuously show progressive return on investment. Hire for the desired future state skill sets and culture. Build a Measurement Framework.
Currency Alliance
JANUARY 22, 2020
In only 20 years, the need to combine digital, physical, and agile business practices has been a huge shock to business structure and culture. More recently, the businesses that invested in ‘doing something with blockchain’ are now mostly recognizing that the timing was simply too early. Open culture can let your vision flourish.
Bold360
DECEMBER 1, 2016
Her writing has appeared in The Week, Forbes, the Chicago Tribune, The Daily Beast, VICE Motherboard, Reason magazine, Talking Points Memo, and other publications. Providing a great customer experience is first a function of culture. When the culture supports providing a great customer experience, then the software is very helpful.
West Monroe
MARCH 20, 2018
On the demand side of the equation, legislation, technology, and overall culture shifts over the past 10 years have disrupted the expected growth rate of demand for oil. Technological and cultural shifts are the real catalysts of demand disruption. Operational Excellence = Innovation Excellence.
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