delighted

MARCH 9, 2021

Exceptional customer service turns new customers into promoters and promoters into returning loyalists. Let’s take a look at additional data behind why improving customer service should always be a foundational business goal. The significance of great customer service.

Customer Service Strategies 59

Customer Service Strategies Customer Service Social Media Net Promoter Score 59

ShepHyken

SEPTEMBER 22, 2023

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.

2023 62

2023 Customer Service Customer Service Representative Customer Care 62

Natalie Petouhof

SEPTEMBER 12, 2018

” If you are wondering how AI can move the needle on the metrics you get measured on every day, below is a short guide on how to get the best business results when considering AI as part of your Customer Service strategy. Implementing technology without strategy makes us do the wrong things faster !

Customer Service 89

Customer Service E Commerce Average Handle Time Metrics 89

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

CSM Magazine

FEBRUARY 21, 2022

Connecting all the touchpoints and building an omnichannel customer experience can enhance your customer’s interaction with your company. In turn, it can help in boosting sales, drive customer retention and assist your customer support team. What Is Omnichannel Customer Experience?

Omnichannel 52

Omnichannel Touchpoint Customer Retention Consumers 52

Call Center Pros

AUGUST 27, 2018

There is no better and faster path to create exceptional customer service than by learning from those who have done it successfully before. If you want your business to grow and excel in customer service, this post is for you! To Providing a World-Class Customer Experience by John R. DiJulius III.

Books 40

Books 2018 Customer Service Call Center 40

Lithium

JUNE 11, 2019

Forrester reports that 86 percent of consumers already regularly engage with bots, while 65 percent of service providers are investing in chatbot infrastructures and artificial intelligence (AI) to create and deliver better customer experiences. But it’s not just about overhauling customer service. Keyword: relate.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40