Customer Centricity Customer Focused Customer Service Training Employee Experience 
ShepHyken
JUNE 7, 2021
Being Customer-centric Starts With A Top-Notch Employee Experiencestanley by Stanley Huang. MarTech Series) All business units depend on the creativity, productivity and attitude employees bring to the workplace. Treating your employees like your No. One of more is sure to whet your appetite!
ShepHyken
SEPTEMBER 21, 2020
3 Employee Experience Touchpoints That Impact Customer Experience by Jeannie Walters. Experience Investigators) Employee experience has been called “the new customer experience” and “the answer to customer experience” in more than one article. Follow on Twitter: @Hyken.
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ShepHyken
DECEMBER 5, 2022
Understanding what gives your customers “gratification” will help you meet and exceed their expectations. Your Customer Experience Model Has a Problem—Your Employee Experience is the Solution by Janelle Dieken. My Comment: We’re back to one of my favorite topics, which is the employee experience (EX).
ShepHyken
MARCH 18, 2019
1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. MarTech Advisor) We list 10 customer experience (CX) tips that will establish customer centricity as the core philosophy of your organization and help create a customer-focused environment across your company.
Integrity Solutions
OCTOBER 27, 2021
In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. What to Look for In Customer Service Training Programs. That’s because everyone plays a part in the customer journey.
ShepHyken
SEPTEMBER 27, 2021
Just as you want the customer to experience an easy process and system when they do business with you, the same applies to your employees. 5 Ways to Make Your Customer the Hero on Social Media by Chris Kim. (PR Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.
ShepHyken
APRIL 19, 2021
10 Statistics (and Action Items) to Inspire Your Next Steps in Customer Service Training by Veronica Krieg. Sharpen) Here are 10 statistics to inspire your customer service training, along with actionable tips to take back your time and put it toward high-value work, like coaching your team.
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