Eptica

NOVEMBER 30, 2016

Date: Wednesday, November 30, 2016 The push for mobile customer service. Author: Gokcen Onur Categorie(s): Customer Engagement Customer Experience Customer Service Mobile Multichannel Customer Service Social Media The rise of the smartphone has transformed how people interact with each other, brands and the world around them.

Mobile Customer Service 72

Mobile Customer Service Customer Service Social Media 2016 72

Michelli Experience

DECEMBER 6, 2016

I’ll admit it, as a customer experience consultant I have a tendency to see improving customer experience as a cure for all business ills. Clearly, a bevy of mounting research does indicate your company’s’ future is linked to the consistent delivery of a differentiated customer experience.

Customer Experience 85

Customer Experience Social Media Mobile Customer Service Consulting 85

ProProfs Chat

MAY 6, 2020

That’s why your business needs to work towards building a customer experience that: Encourages customers to become loyal to your brand . Prompts them to share their awesome experience with your brand on public platforms. Helps you bring in new customers via word-of-mouth publicity. Future of Customer Experience.

2020 66

2020 Customer Experience E Commerce E-support 66

Bold360

APRIL 20, 2016

From adopting mobile marketing strategies to optimizing your website for mobile use to streamlining mobile customer service, there are a lot of ways to offer customer support and enhance customer service through mobile solutions. With that in mind, we?ve

Customer Experience 60

Customer Experience Mobile Customer Service Retail Customers 60

Natalie Petouhof

FEBRUARY 22, 2016

Tweet Cloud-Based Customer Service and Customer Experience. announced its acquisition of Contact Solutions , a leading provider of real-time, contextual customer care solutions. Personalization Engine: Providing Intelligent One to One Service. This will advancing mobile self-service and engagement.

Customer Service 40

Customer Service Customer Experience Omnichannel Customer Engagement 40

Customers That Stick

NOVEMBER 10, 2014

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Thoughts on the Customer: The Omnipresent Customer. The Month in Customer Service Blogging. VOLUME 36: October 2014. ” Plus a great way to act on it.

Omnichannel 147

Omnichannel 2014 Blog Mobile Customer Service 147

CSM Magazine

DECEMBER 2, 2015

billion on Black Friday, British consumers are much less satisfied with retail customer service compared to Christmas 2014. This is according to new research from multichannel customer engagement software provider Eptica. 37% of Britons are unhappy with the experience in store, with 27%. extremely satisfied.

2014 40

2014 2015 Customer Experience Retail 40