Customer Expectations Customer Service Representative Customer Service Strategies Interaction 
Team Support
OCTOBER 4, 2022
A company's ability to provide an ideal B2B customer support experience is only capable of going as far as it can meet customer expectations. To this end, a ticketing management system, or the team behind it, needs to also manage customer expectations. Understand your customers. Openly discuss solutions.
TechSee
MARCH 7, 2022
As customers have come to expect and even prefer do-it-yourself, online self-service options, businesses have embraced new technologies and trends to optimize the digital service experience. of companies are expected to incorporate customer self service technology. Challenges of Customer Self Service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
SEPTEMBER 22, 2023
With the switch-to-video feature, customers can seamlessly switch to a live video chat with a customer service representative without leaving their preferred channel. This interactive feature provides a more personal touch to customer service and allows for faster issue resolution.
Kustomer
MAY 13, 2020
Consumer expectations are changing daily, and technology has a lot to do with this. The digital age has made customers expect instant gratification; when technology makes just about any informationavailable at the click of a button, more and more people are turning to their devices for answers. Taking the Omnichannel Approach.
NICE inContact
JUNE 7, 2018
In today’s digital economy, there have never been more opportunities for businesses and their customers to interact. Chat, text, social media, websites, IVR, even traditional phone calls with customer service representatives – the list continues to grow.
Retently
MARCH 18, 2024
Harness feedback, discover the key customer service survey questions that can transform your support strategy, and make every customer interaction count. In this article, we’ll hand you the guidance and specific questions necessary to probe customer satisfaction and service quality.
ShepHyken
FEBRUARY 19, 2023
The Six Degrees of Customer Experience by Computerworld (Computerworld) How do you create an outstanding customer experience? It’s no easy task, as customers’ wants and needs move quickly. So, it begs the question of how you’re setting up your business to shift with customer expectations?
Expert insights. Personalized for you.
126 
Let's personalize your content