PK
JANUARY 22, 2020
As a team of thinkers, designers, makers and builders, we marry creative, customer-centric design and tech know-how to help our clients run the future of their industr ies. . At PK, w e were born digital. And that’s where our team comes in. Digital t ransformation starts here .
Connective DX
JANUARY 22, 2020
As a team of thinkers, designers, makers and builders, we marry creative, customer-centric design and tech know-how to help our clients run the future of their industr ies. . At PK, w e were born digital. And that’s where our team comes in. Digital t ransformation starts here .
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Myra Golden
APRIL 2, 2020
Y2K planning at my organization included developing a contingency plan that flowed out to five levels, meaning we had a plan B, C, all the way to a plan E. It’s fantastic that we can all support customers remotely. You also need to make sure your employees are assured of their ability to handle challenging customers.
Storyminers
JULY 29, 2016
Our most effective customer retention strategy is to be relentless about support. Our support team not only responds to our customers’ needs in a friendly and timely fashion, they work closely with our dev team to make our customers feel like product partners. Erin Engstrom. Outreach Manager, Recruiterbox.
SurveySensum
JULY 14, 2020
Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.
Storyminers
MAY 16, 2016
Using simple, effective digital solutions to connect geographically diverse teams, ensuring consistency, communication and collaboration between the frontline staff and HQ departments, gives all those contributing to the delivery of the customer experience the tools, knowledge, support and guidance they need to get it right first time.
transcosmos Information Systems
FEBRUARY 20, 2017
Customer service is the support you offer your customers before, during, and after purchasing your product. It’s what can make—or break—their experience with your business. The Groove HQ blog is a goldmine for customer service reads that are useful and engaging. Smith+Co is a customer experience design consultancy.
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