Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. You can find those stories here.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. You can find those stories here.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

BirdEye

JUNE 30, 2022

Measuring your local marketing efforts’ return on investment (ROI) can also be challenging. Or a car dealership might place ads in the local newspaper or auto trader magazine. With our innovative toolkit, you’ll be able to attract new leads, convert them into customers, request feedback, and receive referrals all in one place.

Marketing 97

Marketing Social Media Advertising Return on Investment 97

SurveySparrow

MARCH 21, 2023

You can only “sweeten the deal” for your customers by offering a superior B2B experience. What’s their biggest pull according to their customers? Find out where your customers usually lurk. Which industry magazines do they follow? Develop custom marketing campaigns for each of these target accounts.

B2B 52

B2B Customer Experience B2C Social Media 52

CSM Magazine

JULY 27, 2015

Three C-Level telco speakers will be sharing their vital view on implementing a successful CEM programme at Customer Experience Management (CEM) in Telecoms World Summit 2015 which will be held from 13-14 August 2015 in Singapore. Rebecca Eclipse, Chief Customer Experience Officer, Globe Telecom, Philippines.

CEM 40

CEM 2015 E-support Customer Centricity 40

Michel Falcon Experience

FEBRUARY 11, 2019

So I interviewed for both and I got offers for both and I decided that it was going to be 1-800-GOT-JUNK largely because they were doing this already culture engagement experience. Even before anybody even said the words, customer experience management, they were leveraging that to grow their company.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

I applied for both, and then I was hired by both companies, and I chose one 1-800-GOT-JUNK because they had just won the Best Workplace in Canada Award by Maclean’s Magazine as a medium sized company. And it was ‘Customer experience management’ And it made sense to me. Magazine all of the time.

Culture 12

Culture 2019 Engagement Net Promoter Score 12