Alida

SEPTEMBER 22, 2016

Tom Vanderbilt, journalist and author of You May Also Like: Taste in the Age of Endless Choice , delivered a keynote on the fascinating nature of customer preferences. According to Vanderbilt, social media and our sharing economy have transformed how people’s tastes are influenced by others. Get more ROI out of your content.

2016 267

2016 Innovation Marketing Insights 267

Horizon CX

DECEMBER 1, 2023

This customer-centric approach has propelled Tesla to the forefront of the automotive industry, emphasizing service to the planet and the customer over traditional salesmanship. Disney: Creating Magical Experiences for All Ages Disney’s success is rooted in its ability to create magical experiences for people of all ages.

Customer Centricity 52

Customer Centricity Automotive E Commerce Fashion 52

SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle.

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Qualtrics

MAY 6, 2019

More than 3,500 locals have signed up to receive surveys from Dublin City Council up to four times a year on a variety of topics like local arts, entertainment, retail, civic engagement, community and public services. Dublin, Ireland’s “ Your Dublin, Your Voice ” is one example. Want expert help? CONTACT US.

Government 30

Government Feedback Entertainment Social Media 30

Chattermill

JUNE 25, 2019

In the entertainment industry, Spotify and Netflix have been ingenious with their use of customer data to create personalised experiences and have made the customer’s experience a cornerstone of their strategy. Not Connecting with Customers on Multiple Channels. Customer Surveys (NPS, CSAT, CES).

Customer Experience 45

Customer Experience Customer Centricity ROI NPS 45