Lumoa

NOVEMBER 10, 2021

As companies increasingly pivot towards providing online interactions, it’s essential for your business to keep the customer experience in mind. You can accomplish this feat by focusing on your customer experience design. You can accomplish this feat by focusing on your customer experience design.

Customer Experience Design 83

Customer Experience Design Customer Experience User Experience Touchpoint 83

ShepHyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? 4 Customer Experience Strategies Inspired By Vincent Van Gogh by Chip Bell. Here are my top five picks from last week.

Article 91

Article 2021 Customer Service Retail 91

ShepHyken

AUGUST 2, 2021

Each week I read many customer service and customer experience articles from various resources. Customer Experience Strategies to Annoy or Delight Your Customers by Phil Britt. CMSWire) Let’s be frank: no company goes out of its way to produce miserable customer experiences.

Article 93

Article 2021 Customer Service Hospitality 93

CSM Magazine

FEBRUARY 9, 2018

Today’s customers demand a great customer experience and will not settle for anything less. It is no longer good enough for companies to provide good customers service — rather, companies need to create memorable interactions with customers that help establish a loyal relationship and promote brand advocacy.

Customer Experience 40

Customer Experience Measurement Feedback Customers 40

ShepHyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent. CSAT.AI) The holiday season is rife with customer service horror stories from both customers and workers. Follow on Twitter: @Hyken.

2022 65

2022 Article Loyalty Programs Customer Service 65

Experience Investigators by 360Connext

FEBRUARY 9, 2018

Mixed message can make their way into signage, marketing materials, online experiences, and countless other touchpoints within every customer journey. Do you have a customer journey map? More importantly, where did it come from, and does it represent the true journey of your customers? We’re all guilty.

Touchpoint 207

Touchpoint Customer Journey Mapping Workshop Customer Journey 207

Customers Rock!

SEPTEMBER 6, 2011

Who is your customer experience competition? Those of you only looking inside your own industry need to take a look around, as your competitors are not who you think they are – especially online. Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ?

Customer Experience 89

Customer Experience Social Media Customer Expectations Customers 89