ShepHyken
DECEMBER 6, 2023
It’s about a customer-focused, friendly approach that doesn’t taint the experience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It’s not about blame.
ShepHyken
MARCH 26, 2024
When I’m invited to speak to a group of business leaders as the keynote speaker, I often share my Six Simple Steps to Building a Customer-Focused Culture. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. There’s a difference!
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ShepHyken
AUGUST 5, 2020
This is similar to an exercise that we do in our customer service workshops. We ask participants to identify the problems and complaints they hear most from both internal and external customers. Here is something interesting related to the “how often” question in our workshops. This is just common sense.
ShepHyken
OCTOBER 24, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.
ShepHyken
JANUARY 23, 2024
This happens at my car dealership, bank, and other supposed customer-focused organizations. Their processes bog the customer down with repetitive tasks and often unnecessary procedures. Create a centralized customer profile system where a customer’s basic information, such as name, address, phone number, etc.,
ShepHyken
MAY 18, 2022
The lesson is simple and reminds me of what I share in our customer service workshops: “No question is a dumb question.” Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Sometimes people don’t know what we think they should know. It’s okay.?And
ShepHyken
JULY 6, 2022
In our customer service training workshops , we have an exercise that introduces a concept called The Five Levels of Service. Any company should be happy with World Class , which is when the company is consistently and predictably delivering a level of service that gets customers to come back.
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