Customer Focused Customer Service Training Marketing Rewards Programs 
ShepHyken
JUNE 21, 2021
These 6 Rules Will Tell by Wise Marketer Staff. The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. And without rockin’ rewards, the points are without meaning. Is Simpler Better For Rewards Programs?
ShepHyken
OCTOBER 11, 2021
What’s interesting is that the Champions category more than doubled from 6% to 14%, which tells me more companies see the benefit of customer experience. Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? I’ve said this many times before: Customer service is not a department.
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ShepHyken
NOVEMBER 26, 2018
My Comment: This short article reminds us that no matter how much you are investing – or plan to invest – in technology to deliver a better customer experience, your first investment should be in the morale of your people. Customer Retention Made Easy by Samir Palnitkar. Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 9, 2019
When Loyalty Rewards Expire, So Does A Customer’s Loyalty by Dan Gingiss. Forbes) Rewards programs can be lucrative for loyal customers, but when companies add lots of rules and restrictions to a loyalty program, it can actually have the opposite effect. Most drive repeat business.
ShepHyken
APRIL 20, 2020
My Comment: I’ve always said that many loyalty programs are often marketing programs, where repeat purchases earn points or free merchandise. 7 Ways to Add More Value to Your Loyalty Program by Emily Rudin. The post 5 Top Customer Service Articles For the Week of April 20, 2020 appeared first on Shep Hyken.
ShepHyken
MAY 30, 2022
Each week I read many customer service and customer experience articles from various resources. This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.
Service Untitled
SEPTEMBER 21, 2010
Service Untitled The blog about customer service and the customer service experience. We’ve aligned the entire organization around our mission: to provide the best customer service possible. Customer focus development Customer focus is more than just adding directions to your.
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