Currency Alliance
JULY 16, 2020
The best way to wriggle out of the short-term grip is to reposition the loyalty program from a standalone initiative to a multi-partner strategy, which leverages the shared investments. The more members interact with the program, the more comprehensive their behavioral insights and, ultimately, the more effective the marketing.
SurveySparrow
FEBRUARY 22, 2024
These features enable you to collect and manage customer feedback. It can be through surveys, reviews, or direct support interactions. By analyzing this feedback, you can identify areas for improvement, address customer concerns proactively, and make changes that enhance the customer experience. Which should you take?
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Second to None
FEBRUARY 19, 2019
Despite the rise of alternative shopping methods, brick and mortar stores continue to own most of the traffic in the industry with over 90% of customers still shopping for groceries in person. [1] 1] Customer insights from PYMNTS.com show that only 2.6% Today, many customers want an interactive experience at their grocery store.
Oracle
APRIL 23, 2019
Rand, I hear that you have a customer insight retail analytics solution to show me. That way, you can make an informed decision by looking back at your loyalty rewards program and say, “Are these people redeeming these points? What has driven customers back into our stores? How are they clicking?
Second to None
FEBRUARY 19, 2019
Despite the rise of alternative shopping methods, brick and mortar stores continue to own most of the traffic in the industry with over 90% of customers still shopping for groceries in person. [1] 1] Customer insights from PYMNTS.com show that only 2.6% Today, many customers want an interactive experience at their grocery store.
Retently
MARCH 18, 2024
Harness feedback, discover the key customer service survey questions that can transform your support strategy, and make every customer interaction count. In this article, we’ll hand you the guidance and specific questions necessary to probe customer satisfaction and service quality. So, why do they matter?
Currency Alliance
OCTOBER 12, 2021
Several airlines and hotel groups did win my preference because of their loyalty program. The Norwegian Rewards program, for example is so transparent that I can redeem my value whenever I want by applying the accumulated points to my next purchase. Applying loyalty mechanics at more customer touchpoints.
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