SmartKarrot

JANUARY 5, 2021

Apply here: [link] Role: Director, Customer Success Location: Redwood City, CA, US Organization: TigerGraph As a Director of Customer Success, you will be responsible for mapping customer journeys according to business goals throughout the onboarding and deployment process. Onboard and coordinate training customers.

Customer Success 10

Customer Success Consulting Roadmap Government 10

Pointillist

AUGUST 14, 2018

Customer journey analytics is a whole new approach to analytics that involves having a journey-based mindset and being customer-obsessed. How you deploy customer journey analytics organizationally—and not just the software you choose—will make all the difference for achieving long-term success.

Customer Journey 41

Customer Journey Metrics Measurement Touchpoint 41

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

inSided

OCTOBER 1, 2022

When Cognite faced these challenges, they decided that building a Customer Community would solve these problems by creating a unified customer digital experience. How do you unify your customer journey and tech stack to create a frictionless digital experience for your customers? Here’s how they did it.

Document 52

Document Customer Journey Customer Success Events 52

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. If so, you are not alone.

Customer Journey 43

Customer Journey Events Metrics Government 43

GetFeedback

JULY 19, 2019

If you’re beginning to get positive feedback on a touchpoint in your customer journey that you set out to improve, you’ve got an insight into your CX process and the decisions you’re making. Take that positive feedback and evaluate how you can repeat your approach for another priority in your customer experience improvement plan.

Social Media 262

Social Media Feedback Webinar Books 262

Gainsight

AUGUST 14, 2021

It’s a way to engage customers with less effort from your team through email, user groups, online communities, and a game-changing new ROI driver: in-product engagements. Customer Success. Customer Marketing. Why tap into Product, Customer Success, and Marketing teams? Who should drive the strategy? Stay tuned.

Government 52

Government Document ROI Roadmap 52

SuiteCX

MARCH 31, 2015

CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping.

Customer Journey Mapping 40

Customer Journey Mapping Government Customer Journey CEM 40

Education Services Group

MAY 27, 2022

Side benefit: this model can serve as a foundation to feed into a future capacity plan or ROI model…actually, that should be the point of this model. Worst case scenario, you realize customers are being segmented incorrectly, CSMs aren’t being assigned to the correct accounts, and your health score model is broken. Document it.

Customer Success 52

Customer Success Metrics Document Customers 52

CustomerSuccessBox

JUNE 8, 2021

Responsibilities of a Director of Customer Success. Optimize Customer Journey and Drive Value. Design and implement best practices for delivering predictable customer success outcomes and thereby being instrumental in building long-term strategic relationships with customers. Lead Cross-Functional Team.

Customer Success 52

Customer Success Metrics Roadmap Leadership 52

Retently

AUGUST 26, 2019

How to get actionable customer feedback. Before we start, though, here’s one thing you should keep in mind – customer feedback has to be collected and segmented for every step of the customer journey. Your customers might feel a stronger bond with your brand, which could improve their loyalty.

Feedback 87

Feedback Social Media Net Promoter Score NPS 87

Thematic

MARCH 29, 2020

The first version recently got featured in a document that landed on my desk: the quote! That is, they need to be convinced that what you are sharing with them will not only help the company and the customer, but that the insights will allow them to do their job more successfully. Tip : Do an internal customer journey map.

Feedback 111

Feedback E-support Metrics Insights 111

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

2020 132

2020 Customer Experience Magazine Consulting 132