CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

Technology 52

Technology Hotels Guest Experience Hospitality 52

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 260

Guest Experience Hospitality Hotels Travel 260

InMoment XI

JANUARY 16, 2024

Specifically, the world’s leading brands have begun using contact center AI to create a more efficient and effective customer service experience. By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations.

Contact Center 260

Contact Center Virtual Agent E Commerce E-support 260

Avaya

FEBRUARY 7, 2017

This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation. For example, a study of McDonald’s self-service kiosks found that customers were 20% more likely to buy products offered through the kiosk. So, how can hotels stay ahead?

Hotels 55

Hotels Guest Experience Hospitality Travel 55

Gainsight

NOVEMBER 16, 2022

The company’s innovative solutions are comprehensive, intuitive, and support customers on every step of the advisor journey. Intelliflo’s technology truly changed the game in the FinTech industry. ReviewPro is an end-to-end guest experience platform that serves the global hospitality industry. .

2022 52

2022 Guest Experience 2012 Hospitality 52

ShepHyken

OCTOBER 3, 2016

But he’s also at the forefront of hospitality industry trends, eliminating tipping at most of his restaurants and offering paid parental leave company-wide. Now he’s bringing the Apple Watch into his rebooted Union Square Cafe in Manhattan to level up on customer service in some unexpected ways. Bold words, yes, and I stand by them.)

2016 124

2016 Article Airlines Customer Service 124