Customer Relationships Information Lifetime Customer Sales 
LiveChat
OCTOBER 5, 2015
You probably caught yourself thinking that star sales performers were born to do it. Because the best ones in sale have practiced their skills for years until they mastered them. Todd identified the sales skills in four different areas : personal, relational, professional and return on investment. I’m not surprised.
Totango
FEBRUARY 28, 2019
It’s the point when the promises of the sale and the lessons from the onboarding process are leveraged into everyday value. The adoption phase is your opportunity to nurture your customer relationship and establish a recurring revenue cycle driven by a commitment to customer growth. Here’s the breakdown: Onboarding.
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Totango
SEPTEMBER 19, 2019
Doing so will help you raise satisfaction rates and cultivate lifetime customers. By applying best practices, such as sharing data across teams and gathering multiple data points for each customer, you can operationalize data to your advantage. After all, your goals should always be informed by your customers’ goals.
Totango
MAY 23, 2019
To create happy customers, you have to shift your focus from the sales event and toward the ongoing nurturing of existing customers. This customer-centric model demands that you shape your actions to meet the customer’s needs in order to drive recurring value for both sides. Continually monitor customer health.
CSM Magazine
AUGUST 10, 2017
While digital advances mean that the customer’s world is being inexorably re-imagined, the customer needs to be kept close. However, as businesses struggle to keep on top of the growing mass of customer information stored in disparate siloes, it can result in customers living in a different universe to your brand.
Totango
FEBRUARY 26, 2019
Offer plenty of accessible support in case customers have questions. It’s the honeymoon period, and depending on how well it goes, you just might sow the seeds for lasting customer relationships. Best of all, a good onboarding strategy lowers the likelihood that new customers will churn.
LiveChat
JUNE 8, 2015
Pizza Hut , to get to know their customers better, carried them through the registration process to define customers’ personal communication, pizza preferences, and delivery instructions. A typical company limits its actions to updating customers on new products and responding to questions about sales on Twitter and Facebook.
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