ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Customer Success 80

Customer Success White Paper Loyalty ROI 80

Integrity Solutions

APRIL 19, 2024

The research also shows 61% of customers feel they’re treated as a number rather than a human being. It provides competitive differentiation, nurtures customer relationships, helps them feel seen and heard , and ultimately leads to increased customer loyalty and repeat business.

Sales 105

Sales Loyalty White Paper Contact Center 105

ENGAGE.cx

OCTOBER 28, 2015

While MTAs are getting more and more sophisticated, they still have major drawbacks like: The attributed ROI does not take into account offline media. They also do not take into account outside factors such as social perceptions, personal customer beliefs, pricing, promotions, seasonality, or the economy.

Multi-Channel 49

Multi-Channel White Paper 2016 Metrics 49

Education Services Group

JUNE 18, 2018

Ensures enhanced customer relationships. Improves everyone’s ROI. Increases customer retention. If your company is one of the lucky few to have a CS staff possessing those must-have traits, we often find that still isn’t enough to fully service your customers. It also: Mitigates budget risks.

Customer Retention 45

Customer Retention Customer Success White Paper Management 45

Integrity Solutions

MAY 24, 2023

Imagine what a difference it would make if your sales training could truly motivate sales teams and increase their ability to sell more and develop stronger customer relationships. And it also explains why sales training effectiveness and ROI can be so poor. If your sales force is somewhat normal, just 20% are high performers.

Sales 52

Sales Culture Management Leadership 52

Bold360

NOVEMBER 30, 2016

With Facebook Messenger reaching 800 million users in January 2016, growing to one billion monthly active users as of July 2016, the opportunity is ripe for brands to tap into the massive reach of Messenger and other growing platforms like Slack to cultivate customer relationships. Image via Facebook (Mark Zuckerberg).

Definition 104

Definition ROI White Paper 2016 104

Amity

FEBRUARY 10, 2017

To learn more about Eloqua's Customer Success story, download our white paper: From $0 to $1 Billion, Scaling Customer Success at Eloqua. How is the Customer Success team structured at Oracle Marketing Cloud and has that evolved over the past years?

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80