InMoment XI

SEPTEMBER 12, 2023

In today’s cut-throat market, differentiating your brand is more important than ever. Whether you’re a startup or a market leader, understanding your competitors helps you make informed decisions, from product development to marketing strategies. Market Position and Brand Analysis: How do consumers perceive your competitors?

Marketing 260

Marketing Competitive Advantage Return on Investment Poor Customer Service 260

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? Don’t know?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

ShepHyken

MAY 12, 2019

My Comment: Just as it takes more than just good customer service to keep a customer coming back, a bad customer experience may not cause you to lose customers, either. Counter-intuitive as that may seem, the author is making the case that companies who deliver poor customer service are “most profitable.”

2019 93

2019 Article Loyalty Programs Customer Service 93

LiveChat

APRIL 10, 2017

Put simply: once you build a solid customer base, it’s essential that you shift your focus toward retaining customers and ensuring they remain loyal. 4 Main Tenets of Customer Retention. Each of the strategies we’ll discuss throughout this article fall under one of four main principles: Knowing your customers.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

Magellan Solutions

JUNE 1, 2020

Get to know your customers. To successfully develop products and services that do great in the market, you should have a thorough understanding of your customers. You need to know the wants, needs and behaviors of your customers and prospects. One way to do this is by conducting market research and surveys.

Loyalty Programs 59

Loyalty Programs Call Center Loyalty Poor Customer Service 59

ProProfs Chat

DECEMBER 12, 2019

what customers want, . The best way to do this is by reading customer retention statistics, and that’s what we have carefully curated in this blog. Here are 50+ customer retention stats that’ll give you insight into a customer’s mind. Why Customers Leave? what they don’t want, . PwC ) Tweet This.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

SurveySensum

FEBRUARY 6, 2024

This personalized approach showcases a commitment to addressing concerns and can be a powerful strategy for customer retention. For example, if a customer has a pricing issue, send them an email with a discount. And if they mention closing their business, you can email them your services will be here for them if needed.

Feedback 52

Feedback Demo Insights User Experience 52